Shipment Policy
Effective Date: January 6, 2025.
Moonynapo is committed to providing reliable and efficient shipping services to all our customers. Below is our comprehensive shipment policy:
Shipping Methods and Services:
- We offer three tiers of shipping: Standard, Expedited, and Express.
- Orders are processed within 1-2 business days, excluding weekends and public holidays.
Estimated Delivery Times:
- Standard Shipping: 5-7 business days within the U.S.
- Expedited Shipping: 2-3 business days.
- Express Shipping: 1-2 business days.
Shipping Costs:
- Costs vary based on the shipping method, destination, and weight of the order.
- Free shipping is available for domestic orders over a specified amount.
Order Tracking:
- Once shipped, customers receive a tracking number via email to monitor their shipment.
International Shipping:
- Available for select countries. Delivery times and customs fees may vary by destination and are the customer’s responsibility.
Lost or Delayed Shipments:
- If your shipment is delayed or lost, please contact us at info@moonynapo.com or call (334) 397-2378.
Returns and Exchanges:
- Items can be returned or exchanged within 30 days of delivery, provided they are unused and in their original packaging. For details, refer to our Return Policy.