Payment Policy
Effective Date: January 6, 2025.
At Moonynapo, we ensure secure and flexible payment options for all our customers. Below are the details of our payment policy:
Payment Methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: PayPal, Apple Pay, Google Pay.
- Bank Transfers: Available for bulk and corporate orders upon request.
Payment Security:
- All transactions are encrypted using industry-standard SSL technology to safeguard customer information.
- We do not store sensitive payment details on our servers.
Order Confirmation:
- After a successful payment, an order confirmation email is sent immediately with the order summary and transaction details.
Refunds:
- Refunds for cancellations or returns are processed within 5-7 business days. The amount will be credited to the original payment method.
Failed Transactions:
- In case of a payment failure, check your card details and try again. For persistent issues, reach out to our support team at info@moonynapo.com.
Taxes and Duties:
- Sales tax is applied during checkout for applicable locations. International buyers are responsible for any customs duties or additional taxes.
Payment Disputes:
- If you encounter unauthorized charges or discrepancies, contact our support team immediately to resolve the issue.